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Public Sector Transformation And Modernisation

The Public Sector Transformation and Modernisation Programme (PSTM) has been established to address public sector efficiency and ease of doing business which are both seen as critical in creating an enabling environment for growth and development to take place in the country.

Cabinet, by Decision 30/02 dated 9th September 2002, made a commitment to modernise the Public Sector. "Government at your Service: Public Sector Modernization Vision and Strategy: 2002- 2012" was tabled in Parliament on 12th September 2002 to signal a more comprehensive coordinated approach to reform in the public sector focusing on long term goals rather than short term, multi-project activities.

On November 2, 2009, by Cabinet Decision No. 49/09, the Cabinet agreed a Strategy for Restructuring the Public Sector aimed at radically restructuring established organisations and Government systems to respond to the national and global imperatives impelling the Government to become leaner, more efficient, flexible, responsive and accountable.

Extensive consultations were held with the Public Sector, trade unions, civil society and other groups. Specific consultations with Permanent Secretaries resulted in a set of recommendations, which were signed off on by their Ministers, and subsequently formed the basis for a Master Rationalisation Plan (MRP) which was accepted by Parliament as a White Paper in 2011.With the change of political administration in 2012 the Cabinet decided to review the MRP, identifying recommendations that should proceed and others that were to be re-examined.

In 2013, an evaluation of the implementation of the Public Sector Modernisation Vision and Strategy Paper recommended a consolidation of the work of the Public Sector Modernisation Division and the Public Sector Transformation Unit to provide clear programme management through a single modernisation entity. In 2014 the GOJ signed a five year agreement with the Inter-American Development Bank (IDB) to fund the Public Sector Efficiency Programme (PSEP) aimed at improving the efficiency of the public service by strengthening capacity in human resource management, information and communication technology management, and control systems and accountability mechanisms.

A Director General with responsibility for Transformation and Modernisation was appointed on January 13, 2014, and a Public Sector Transformation Committee (PSTC) was established on February 3, 2014, signalling the Government’s intention to move forward with the important task of public sector transformation and renewal.

The programme has identified five factors that currently affect public sector service delivery and has organised projects to address these as listed below:


  1. Business Facilitation and Customer Service: improving the quality of services that directly affect businesses
  2. Integrated Information and Communication Technology: improving the integration and harmonisation of government’s information infrastructure and systems for enhancing service delivery
  3. Public Sector Human Resource Development and Management: improving the capability of the public sector workforce to deliver government services
  4. Resource Management and Accountabilityincreasing transparency and accountability across Government
  5. Administrative Efficiencyimproving the utilisation of resources to deliver maximum output at minimum cost