1.2 Modernisation of the Government Electrical Inspectorate (GEI)

 In 2014 Jamaica ranks 132 out of 189 economies on the ease of obtaining electricity service, falling in rank from 112/183 in 2012, and way below the regional average of seventy-five (75). The six (6) procedures and ninety six (96) days for entrepreneurs to obtain an electricity connection in Jamaica is cumbersome and time consuming when compared with regional and international benchmarks. 



Global Benchmark[1]

Regional Benchmark[2]



number of procedures




Time (days)




Cost (% of income per capita)





An operational assessment conducted in 2012 revealed that in spite of the increasing service demand of thirty five thousand (35,000) applications per year, the core delivery processes of the Government Electrical Inspectorate (GEI) - application filing, job scheduling, inspections, approvals and certifications - remain highly manual, time consuming, and prone to errors and delays in decision making. This is due to the proliferation of paper forms in every step of the process with the subsequent manual effort required to collect the related data. This is coupled with a weak system of monitoring for the re-inspection of utilities users.

To address these weaknesses identified in the system, the Ministry of Science Technology Energy and Mining (MSTEM) with the support of the Cabinet Office has designed a project to:1) improve the quality and efficiency of the internal operations of the GEI 2) improve the quality and service of the inspections services and 3) improve the quality of information sharing with customers, stakeholders and the general public.

The project will result in the reengineering and automation of the entire process to allow for greater transparency and better management, and an increased capacity of the organisation to meet service delivery standards.

[1] The global benchmark is provided by the best performers globally for that indicator: Iceland and 9 other economies (# of procedures); Germany (time); Japan (cost)


[2] The regional benchmark is based on the best performer in that indicator for the region: St. Vincent and the Grenadines (# of procedures); St. Kitts and Nevis (time); Trinidad and Tobago (cost)