
The Government is creating a culture of service excellence in the public sector with a focus on quality in service delivery and customer satisfaction. This is being done under the Service Excellence Programme (SEP), an
Just couple months ago, I had the pleasure of listening in on presentations by the entrants in our Public sector Customer Service competition. The awards ceremony is still fresh in my memory. The unrelenting efforts
“Change is inevitable but growth is optional.” Public Sector Transformation is not new– for years we have been working to improve operations across the public sector to better support the development of our country. A