Cabinet To Review Service Excellence Policy Soon

October 26, 2021 PSMD News

A Service Excellence Policy has been developed for implementation across the public sector.

This Policy is intended to establish and incorporate a culture of service delivery excellence within the sector.

Cabinet is slated to receive a draft of the document for review and deliberations shortly.

This was disclosed by Director General of the Public Sector Transformation and Modernisation Division, Office of the Cabinet, Veniece Pottinger-Scott, during the recent Customer Service Excellence digital conference.

Mrs. Pottinger-Scott said the Policy would complement projects and programmes delivered by Government.

These include the Records and Information Management (RIM) Programme, and the Jamaica Development Approval Process (JDAP), which she noted are at advanced stages of implementation.

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