Creating A Governance Framework For ICT Programmes
Public Sector Transformation

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To maximize the benefits to be gained from a harmonized ICT strategy, there needed to be a governance mechanism in place that would be responsible for leveraging cutting edge technologies and transforming the entire management of GOJ ICT.

ICT Governance is the system by which the current and future use of ICT is directed and controlled. It involves evaluating and directing the plans for the use of ICT to support the organisation and monitoring this use to achieve its goals. The GoJ lacks a whole of government e-government strategy, basic ICT norms and regulations, and the governance framework for ICT is still evolving. The lack of a robust institutional foundation for ICT management has delayed e-government development in Jamaica. The consequence of this is the prevalence of inefficient services delivery in a number of key service areas.

The efficiency of delivery of a number of key public service can be significantly improved with the development and implementation of a whole of Government ICT Governance framework. This project includes a) the establishment and organization of the office of the Chief Information Officer to guide the implementation of technology solutions to increase information accessibility and integrated systems management.; (b) the design of an e-Government framework and strategy to develop, coordinate and monitor implementation of GOJ ICT policies, standards and strategies  ; (c) the development of key instruments and policies to support the  new e-government framework; and (d) capacity building and training on key ICT policy areas and subjects to support E-GOV Jamaica Limited in delivering on its new mandate to implement all GOJ enterprise-wide ICT systems.

  • Cabinet approved the implementation of an ICT Governance model. It involved pulling the policy functions of the Central Information and Technology Office (CITO) into the MSTEM and winding down the agency. It also repositioned Fiscal Services Limited (FSL) as eGov Jamaica Limited (eGovJa) with primary responsibility for implementing GOJ wide ICT projects. A Chief Information Officer (CIO) was contracted to provide overarching technology vision and leadership. And the National Information and Communications Technology Advisory Council (NICTAC) was established to provide advice to the MSTEM Minister.

    When the Office of the CIO was established in April 2015, it assumed CITO’s mandate to provide technology vision and leadership in developing and implementing the GOJ’s ICT strategies, policies, initiatives, projects and programmes. It was also charged with defining and overseeing Information Management practices, uses and outcomes for the management of GOJ’s ICT infrastructure, systems, platforms and service delivery.

    In its first month, the Office of the CIO produced an inception report with an outline for a transformation process that included: comprehensive consultation; MDA Engagement requiring a Steering Committee and a Project Team; and a methodology for MDA engagement involving about 55 MIS and MDA business representatives.

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