Reducing The Time It Takes To Obtain An Electricity Connection
Public Sector Transformation

Project Started on

2012

Project status

Yellow
  • On Track
  • Slightly Off-track
  • Very Off-track
  • Stalled

As ‘getting electricity’ is one of the key indicators under the Doing Business Index, the Cabinet Office has been working closely with the Ministry of Science, Technology, Energy and Mining (MSTEM), to modernize and automate the processes and procedures.

The Cabinet Office has been working closely with the Ministry of Science, Technology, Energy and Mining (MSTEM) to modernize and automate the process to obtain electricity.

It currently requires six procedures and 96 days for an entrepreneur to obtain electricity in Jamaica.

Internal processes are highly manual, time consuming and prone to errors and delays in decision making due to the prevalence of paper-based procedures.

To simplify the process the Cabinet Office is also supporting the creation of a new regulatory body that will oversee the sector once it is privatized 

In 2014 Jamaica ranks 132 out of 189 economies on the ease of obtaining electricity service, falling in rank from 112/183 in 2012, and way below the regional average of seventy-five (75). The six (6) procedures and ninety six (96) days for entrepreneurs to obtain an electricity connection in Jamaica is cumbersome and time consuming when compared with regional and international benchmarks. 

 

Jamaica

Global Benchmark[1]

Regional Benchmark[2]

Indicators

2014

number of procedures

6

3

3

Time (days)

96

17

18

Cost (% of income per capita)

540.6

0

7

 

An operational assessment conducted in 2012 revealed that in spite of the increasing service demand of thirty five thousand (35,000) applications per year, the core delivery processes of the Government Electrical Inspectorate (GEI) - application filing, job scheduling, inspections, approvals and certifications - remain highly manual, time consuming, and prone to errors and delays in decision making. This is due to the proliferation of paper forms in every step of the process with the subsequent manual effort required to collect the related data. This is coupled with a weak system of monitoring for the re-inspection of utilities users.

To address these weaknesses identified in the system, the Ministry of Science Technology Energy and Mining (MSTEM) with the support of the Cabinet Office has designed a project to:1) improve the quality and efficiency of the internal operations of the GEI 2) improve the quality and service of the inspections services and 3) improve the quality of information sharing with customers, stakeholders and the general public.

The work on developing the new processes has required a reconceptualization of the roles of the Government Electrical Inspectorate (GEI) and the Board of Examiners (for the licensing of Electricians) (BOE). The core service delivery processes for electricity inspections have been simplified in preparation for full automation of the inspections process.

 

[1] The global benchmark is provided by the best performers globally for that indicator: Iceland and 9 other economies (# of procedures); Germany (time); Japan (cost)

[2] the regional benchmark is based on the best performer in that indicator for the region: St. Vincent and the Grenadines (# of procedures); St. Kitts and Nevis (time); Trinidad and Tobago (cost) 

  • The new Electricity Act tabled in 2015, has required a reconceptualization of the roles of the Government Electrical Inspectorate (GEI) and the Board of Examiners (for the licensing of Electricians) (BoE). The core service delivery processes for electricity inspections have been simplified in preparation for privatisation and full automation of the process.

What's Next

There are currently no next steps. Please check back soon.

Project Updates

There are currently no project updates. Please check back soon.