Highlights

The Government is creating a culture of service excellence in the public sector with a focus on quality in service delivery and customer satisfaction. This is being done under the Service Excellence Programme (SEP), an

Prime Minister, the Most. Hon Andrew Holness, says the Government remains committed to providing customer service excellence in the public sector. “Within the context of the public sector, both our internal and external customers should

Cabinet is shortly expected to deliberate on the proposed implementation of a Government of Jamaica Employee Management Policy. The Policy incorporates minimum standards that will, among other things, standardise the approach to employee performance management

    • All
    • Public Sector Transformation

    Project status Legend

    Green
    Yellow
    Red
    Orange
    • On-track
    • Slightly Off-track
    • Very Off-track
    • Stalled
    ug-1

    Project Started on

     Jan

     2012

    Project status

    Green
    Green
    Yellow
    Red
    Orange
    • On-track
    • Slightly Off-track
    • Very Off-track
    • Stalled

    Project Overview

    The vision of the Government of Jamaica (GOJ) is to create a public sector that has a high performance culture. This requires the effective management of individuals and teams and creating clear alignment between individuals and the organisation. A performance culture would result in effective and efficient service delivery.
    ug-1

    Project Started on

     Jan

     2012

    Project status

    Green
    Green
    Yellow
    Red
    Orange
    • On-track
    • Slightly Off-track
    • Very Off-track
    • Stalled

    Project Overview

    To ensure alignment between individual and organizational performance, the operation of the public sector Employee Performance Management and Appraisal System (PMAS) is currently being reviewed. The Cabinet Office is preparing a report with the findings and recommendations for improvement and standardization of the employee performance system.
    ug-1

    Project Started on

     Jan

     2012

    Project status

    Green
    Green
    Yellow
    Red
    Orange
    • On-track
    • Slightly Off-track
    • Very Off-track
    • Stalled

    Project Overview

    The Government of Jamaica has limited capacity to exercise key functions important to effective public sector human resource management, as well as to meet our IMF targets.
    ug-1

    Project Started on

     Jan

     2013

    Project status

    Green
    Green
    Yellow
    Red
    Orange
    • On-track
    • Slightly Off-track
    • Very Off-track
    • Stalled

    Project Overview

    The capacity of the Strategic HR Management Division of the MOFP is being strengthened to enable it to effectively manage and leverage the potential of new HR management technologies and to develop overarching policies and standards for the sector.