Highlights

The Government is creating a culture of service excellence in the public sector with a focus on quality in service delivery and customer satisfaction. This is being done under the Service Excellence Programme (SEP), an

Prime Minister, the Most. Hon Andrew Holness, says the Government remains committed to providing customer service excellence in the public sector. “Within the context of the public sector, both our internal and external customers should

Cabinet is shortly expected to deliberate on the proposed implementation of a Government of Jamaica Employee Management Policy. The Policy incorporates minimum standards that will, among other things, standardise the approach to employee performance management

    • All
    • Public Sector Transformation

    Project status Legend

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    • On-track
    • Slightly Off-track
    • Very Off-track
    • Stalled
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    Project Started on

     Jan

     2012

    Project status

    Green
    Green
    Yellow
    Red
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    • On-track
    • Slightly Off-track
    • Very Off-track
    • Stalled

    Project Overview

    Customers are demanding more from government and this has forced us to strengthen the on-going customer service programme and to be more innovative and strategic in our approach The public sector is the country’s largest service provider, and any improvement in service quality will have a positive impact on our millions of citizens, residents, members of the diaspora and our investors.
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    Project Started on

     Jan

     2012

    Project status

    Yellow
    Green
    Yellow
    Red
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    • On-track
    • Slightly Off-track
    • Very Off-track
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    Project Overview

    As ‘getting electricity’ is one of the key indicators under the Doing Business Index, the Cabinet Office has been working closely with the Ministry of Science, Technology, Energy and Mining (MSTEM), to modernize and automate the processes and procedures.
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    Project Started on

     Jan

     2012

    Project status

    Green
    Green
    Yellow
    Red
    Orange
    • On-track
    • Slightly Off-track
    • Very Off-track
    • Stalled

    Project Overview

    In April 2014, the Companies Office of Jamaica (COJ) launched the business super-form which reduced the need for applications for new business to be completed in multiple agencies.
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    Project Started on

     Jan

     2012

    Project status

    Yellow
    Green
    Yellow
    Red
    Orange
    • On-track
    • Slightly Off-track
    • Very Off-track
    • Stalled

    Project Overview

    This project responds to the Doing Business indicators for dealing with construction permits.