Service Excellence Framework

Service Excellence Framework

The Government of Jamaica (GoJ) is committed to transforming the culture of the public sector to one that is performance-oriented and focused on consistently providing value for our citizens. We will do this by establishing a service management approach and related standards which will guide us in redesigning our operations and inform the investments that must be made for the orientation and continued development of our public sector professionals. This Whole-of-Government approach to service management will support public sector managers to maintain a focus on delivering the best quality of service to their customers within the constraints of available resources, encouraging creative thinking and innovation, while ensuring the provision of value to our citizens. By adopting a new approach to service management, the GoJ is recommitting to removing unnecessary bureaucracy across the public sector, improving the efficiency of our processes, and increasing the quality of our products and services.